Warning: Reading email on your smartphone can cause miscommunication.
The size of the screen seems to impact the “voice” of an email. At least it may impact what we hear when we read it to ourselves.
Have you ever read an email on your smartphone and assumed a certain tone? Then, upon re-reading it on your laptop or desktop computer, you realize it has a completely different tone? Usually, it’s not quite as abrupt or curt as we had originally experienced. (more…)