By Robin Miller
Part 1: Tactics: The More the Better
Organizations want to measure communication abilities and evaluate soft skills outcomes – because if you can’t measure it – it doesn’t exist. Gauging progress in the art of communication can be challenging and elusive. Data is assumed to be essential to track progress. Subjective feedback and accountability are traditionally used to track the development of soft skills. While they do work, subjective feedback can, at the simplest level, be ineffective and at the worst cause damage to people and relationships. Using a grid that identifies the vast array of tactics and tools available can enhance tracking. It will strengthen the usefulness of feedback, as it helps deepen understanding of what success looks like.
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