Trust Buster: The Subconscious Head Shake

Posted on May 26th, 2017

written by Hilary Blair

Sometimes we shake our head “no” without realizing it.

It can send mixed messages.

If we are sharing good news, great findings, or encouragement while shaking our head “no”, it has a tendency to muddy the message at the least and at the worst, contradict our intention. Contradictions in messaging can undermine trust – the bedrock of our communication.

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Soft Skills Meets Theatre Tactics: Measure for Measure

Posted on April 20th, 2017

By Robin Miller

Part 1: Tactics: The More the Better

Organizations want to measure communication abilities and evaluate soft skills outcomes – because if you can’t measure it – it doesn’t exist.  Gauging progress in the art of communication can be challenging and elusive. Data is assumed to be essential to track progress.  Subjective feedback and accountability are traditionally used to track the development of soft skills.  While they do work, subjective feedback can, at the simplest level, be ineffective and at the worst cause damage to people and relationships. Using a grid that identifies the vast array of tactics and tools available can enhance tracking. It will strengthen the usefulness of feedback, as it helps deepen understanding of what success looks like.

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Don’t Be A Hack, Instead Master Your Communication: The Artist’s Way

Posted on March 3rd, 2017

written by Hilary Blair

Which pig are you?

In a world of quick fixes – we can miss the mastery.

In a world of making a quick buck – we neglect the nuance of relationship.

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Speak with Intention: Avoid the Gutter Ball

Posted on February 8th, 2017

speak with intention

speak with intention

Written by Robin Miller

We just went bowling with our team for a New Year’s gathering and that’s about the only time I go bowling during the year. I always have great intentions when I put on my shoes and explore for the perfect ball. You know the one – the one that is going to bring me all the strikes and spares. I think that I have everything set – I stand up to the line – eye the pins, use my almost perfect form, release, and before you know it, the ball has veered to the right or the left and into the gutter.

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Communication Resolution: Toss Old Habits – Make Room for New

Posted on January 9th, 2017

It’s a new year. Good time to clear out what’s not working. Bags of clothes and lightly used items show up at our local thrift stores.  We are clearing out stuff. Either we got newer, better fitting things or we decided to lighten our load. The new sweater makes you feel great.  The old one, eh,  it doesn’t make you feel awesome.

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