Measuring Soft Skills Part II

Posted on September 19th, 2017

How do you know if the training is sticking? How do you know that soft skill improvements are making a difference?  Regardless of the industry, these questions are always present.  Organizational stakeholders and individuals need to know that there is a Return on Investment (ROI) when they make decisions to train their workforce.  We must also consider the Return on Expectations (ROE) so that we deliver an experience and result that meets expectations.

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Presence: Let’s Talk

Posted on August 16th, 2017

While reviewing and assessing recorded videos for a client, we found the distinction between speaking and talking, although very subtle, makes a significant difference.

…for the sake of connecting more deeply, avoid speaking “at” and instead talk “with”…

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Trust Buster: The Subconscious Head Shake

Posted on May 26th, 2017

written by Hilary Blair

Sometimes we shake our head “no” without realizing it.

It can send mixed messages.

If we are sharing good news, great findings, or encouragement while shaking our head “no”, it has a tendency to muddy the message at the least and at the worst, contradict our intention. Contradictions in messaging can undermine trust – the bedrock of our communication.

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Soft Skills Meets Theatre Tactics: Measure for Measure

Posted on April 20th, 2017

By Robin Miller

Part 1: Tactics: The More the Better

Organizations want to measure communication abilities and evaluate soft skills outcomes – because if you can’t measure it – it doesn’t exist.  Gauging progress in the art of communication can be challenging and elusive. Data is assumed to be essential to track progress.  Subjective feedback and accountability are traditionally used to track the development of soft skills.  While they do work, subjective feedback can, at the simplest level, be ineffective and at the worst cause damage to people and relationships. Using a grid that identifies the vast array of tactics and tools available can enhance tracking. It will strengthen the usefulness of feedback, as it helps deepen understanding of what success looks like.

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Don’t Be A Hack, Instead Master Your Communication: The Artist’s Way

Posted on March 3rd, 2017

written by Hilary Blair

Which pig are you?

In a world of quick fixes – we can miss the mastery.

In a world of making a quick buck – we neglect the nuance of relationship.

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